At Camp Gear Area, we stand behind the quality of our outdoor gear. We want you to be completely satisfied with your purchase for your next adventure. If for any reason you are not happy with your item, we offer a straightforward returns and exchanges process.

Returns & Exchanges Timeframe

You may return or exchange most items within 15 days of receiving your order.

Please Note: For hygiene and safety reasons, we cannot accept returns or exchanges on the following products:
  • Sleeping Bags
  • Sleeping Accessories (e.g., sleeping bag liners, inflatable pillows)
  • Cool Bags
These items must be unused and in their original, sealed packaging to be eligible for return. All returns are subject to inspection.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of delivery, email our customer service team at [email protected] with your order number and details about the product you wish to return or exchange.
  2. Wait for Instructions: We will reply with a Returns Authorisation number and detailed instructions on where to send your item. Please do not send anything back without this number.
  3. Pack the Item: Securely pack the item in its original packaging, including all tags and accessories. Include a copy of your original order confirmation or a note with your Returns Authorisation number.
  4. Ship the Package: Mail your return package to the address provided by our team. We recommend using a tracked shipping service as you are responsible for the item until it reaches our warehouse.
  5. Inspection & Processing: Once received, our team will inspect the item. Upon approval, we will process your refund or dispatch your exchange item.

Return Shipping Costs

Original shipping fees are non-refundable. The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

Refund Timeline and Method

After we receive and inspect your returned item:

  • Timeline: Refunds will be processed within 5-7 business days.
  • Method: Your refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your bank or payment provider’s processing times.

For exchanges, we will ship the new item as soon as the return is approved, using your preferred shipping method.

Return Request Email Template

To make the process even easier, you can use the template below to request a return or exchange. Simply copy, paste, and fill in your details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Camp Gear Area Team, I would like to request a [return/exchange] for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the product] Reason for Return/Exchange: [Please provide a brief reason] Could you please provide me with the Returns Authorisation number and further instructions? Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Need More Help?

Our customer service team is here to assist you with any questions about returns, exchanges, or your order.

Email Us: [email protected]
Postal Address: 86 Gerrard St, London, GB EC6E 1ZJ