Welcome to Camp Gear Area’s FAQ section! We’ve compiled answers to the most common questions about our products, delivery, returns, and more. Whether you’re preparing for a weekend camping trip or a lengthy expedition, we’re here to ensure your outdoor adventure starts smoothly.

Products & Ordering

What types of outdoor gear do you specialise in?
We specialise in a comprehensive range of camping and outdoor equipment, including air beds and pumps, BBQs, camp beds, chairs, cookers and stoves, cooking accessories, cool bags and boxes, electric coolers, furniture, gas and fuels, kettles, kitchen items, mats, pots and pans, sleeping gear, sleeping accessories, and sleeping bags. We’re your one-stop shop for all your adventure needs!
Are your products suitable for family camping trips?
Absolutely! Our product range is carefully selected to cater to various outdoor enthusiasts, including families. From comfortable sleeping solutions like air beds and camp beds to convenient cooking equipment like BBQs and stoves, we have everything you need for a memorable family adventure in the great outdoors.

Delivery & Shipping

Where do you deliver?
Based in London, we proudly serve customers across the globe. However, due to logistical constraints, we’re unable to deliver to some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact our support team before placing your order.
What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx, typically arriving within 10-15 days after dispatch.
– Free Shipping: For orders over £50 via EMS, usually delivered within 15-25 days after dispatch.
How long does order processing take?
Please allow 1-2 business days for order processing after you place your order. This includes verification, packaging, and preparing your shipment. We take care to ensure every item is securely packed to withstand the journey to your doorstep.
Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to monitor your delivery in real-time and plan for its arrival.

Returns & Refunds

What is your returns policy?
We offer a hassle-free returns policy within 15 days of receipt. To be eligible for return, items must be unused and in their original packaging. For more details, please visit our Returns page or contact our support team.
How do I initiate a return?
If you need to return an item, please contact our support team at [email protected] with your order details. We’ll guide you through the process and ensure your return is handled smoothly.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we take your security seriously. Our payment processing systems are secure and we do not store your sensitive payment information on our servers.

Contact & Support

How can I contact customer service?
Our friendly support team is available to assist you with any questions. You can reach us at [email protected]. We aim to respond to all inquiries within 24 business hours.
What are your business hours?
Our customer service team operates during regular business hours in London (GMT). While you can email us at any time, please expect responses within these hours.

Can’t find the answer you’re looking for? Don’t hesitate to contact our support team at [email protected]. We’re committed to making your camping and outdoor experience as seamless as possible, from browsing to delivery. Thank you for trusting Camp Gear Area as your adventure partner!